Frequently Asked Questions

We review reports involving investments, brokers, cryptocurrency, romance scams, fake tech support, and other online schemes. Whether we can review a case depends on the circumstances and available records.

We review cases with documented losses of €3,000 or more. Meeting this threshold does not guarantee that we will accept the case or achieve a particular outcome. We assess each request individually.

Timing depends on the complexity of the case, available records, and any responses we need from third parties. We do not guarantee a specific timeline for review or resolution.

We may review cases involving Canada or other European countries. Whether we can assist depends on the jurisdictions involved and the scope of work agreed to in writing.

Prepare a timeline of events, payment records, transaction details, contact information for the platform, and relevant correspondence. Never send passwords, private keys, or recovery phrases.

No. We do not guarantee a legal or financial outcome or recovery of funds. The review may find that there is no suitable course of action. Decisions by banks, public authorities, and other third parties are outside our control.

The initial review is free. The scope of any further services, fees, and applicable expenses are set out in a written agreement before you commit. Results are not guaranteed.

A demand for payment supposedly needed to unlock or return funds may be another scam. Verify the person's identity through an official channel and keep the correspondence for the case review.

It depends on the circumstances, the records you still have, and the applicable deadlines. You should not assume that a claim is eligible or that a deadline will be extended.

Our Privacy Policy explains how we handle your data and how to contact us with questions. Send only the materials needed for the review.